Refund & Cancellation Policy
Basement Barbell Strength Training LLC
Basement Barbell Strength Training LLC provides private, one-on-one coaching by appointment only. Because each session time is reserved specifically for the client, the following refund and cancellation policy applies.
Session Cancellations
Clients must provide at least 24 hours’ notice to cancel or reschedule a session.
Sessions cancelled with at least 24 hours’ notice may be rescheduled based on availability.
Sessions cancelled with less than 24 hours’ notice may be considered a missed session and are not eligible for refund or rescheduling.
No-Shows
If a client does not attend a scheduled session and does not provide notice, the session is considered used and will not be refunded or rescheduled.
Late Arrivals
Clients are expected to arrive on time. If a client arrives late, the session will still end at the scheduled time.
Late arrival does not extend the session or qualify for a refund, credit, or partial refund.
Monthly Coaching / Packages
Monthly coaching and prepaid packages are purchased in advance.
Unused sessions do not roll over unless otherwise agreed in writing.
Refunds are not provided for unused sessions, missed sessions, or failure to attend scheduled appointments.
Medical or Emergency Situations
Basement Barbell may consider credits, rescheduling, or partial exceptions in cases of medical issues, emergencies, or other significant circumstances.
These exceptions are handled on a case-by-case basis and are not guaranteed.
Coach Cancellation
If Basement Barbell cancels a scheduled session, the client will be offered a rescheduled session or credit.
Introductory Sessions
Free introductory sessions have no monetary value and are not eligible for refund, credit, or exchange.
Policy Agreement
By booking or purchasing services, clients agree to this Refund & Cancellation Policy.
